mega-navHumana
challenge
The Senior Products Dvision of Humana, one of the nation's largest publicly traded health and supplemental benefits companies, partnered with WD to run a program that required the rapid design, fabrication and installation of an interactive healthcare and benefits kiosk, which would be set up inside Walmart stores across the United States and Puerto Rico.
solution
- Rapid prototyping–from design to concept in 18 days
- Design consisted of frosted acrylic panels fixed to a powder-coated metal structure, which created a clean look while still allowing for privacy inside
- Designed, fabricated, shipped and installed 3,600 workstations in key Walmart and Sam's Club locations in 120 days
- Generating 50,000 calls per day–kiosk produced sales in the first 15 days in operation that matched that of an entire year of the Senior Products Division
