It’s not just about location. There’s an urgent need—and growing opportunity—to reinvent the healthcare experience by adapting key retail principles to design outpatient “stores.”

There’s never been a better time for healthcare leaders to think outside the [big] box.

According to consulting firm McKinsey, healthcare providers are experiencing a confluence of forces driving a significant move from inpatient care to:

  • Distributed settings of care
  • Locations that answer consumers’ growing demand for convenience
  • Lower cost, less capital-intensive care delivery systems
  • Solutions that optimize scale within local markets

To retail veterans, this sounds familiar. The retail landscape was once dominated by giant, multi-departmental, centralized facilities—enclosed malls and downtown department stores. Like hospitals, they were expensive to operate and drew from an entire market area for an extended visit.

Click to view the lessons healthcare can learn from retail »