Everyone's entitled to their own opinion, but we're pretty sure you're going to want to hear ours. After 50 years in the biz we know a thing or two. Check out a few topics we're passionate about that are shaping the future of our industry and customer experience.
How do we know what consumers want? By talking to them. We bring curiosity and an experienced point of view to an ever-evolving marketplace. And it's backed by data. Pie charts even. Good stuff.
- The Good, the Bad and the UglyThe state of the industry can be summarized in one word: Reformation. Our third annual report reveals the winners, losers and just ok brands according to the people that matter most—your consumers.
How Do You Stack Up? »
- Healthcare: Who Survives?The future of healthcare is here.
Explore facility preferences & trends based on age groups & more in our new paper.
Are you ready? »
- Defining the 21st Century StoreThe old prototype store model is obsolete. Are you still using this dated approach of one-size fits all? Don’t be stranded with anomaly stores that aren’t scalable.
Our Retail Portfolio Strategy Is the Answer »
Executive Vice President
As a noted authority in consumer trends and consumer behavior, Dan's areas of expertise include experience strategy, brand strategy, market positioning strategy, consumer insights, and new concept development. Dan has over 30 years of experience in consumer marketing and customer experience innovation for Fortune 500 companies.Contact Dan »
EVP, Strategic Growth & Innovation
With over 20 years of collective experience as a client, consultant and facilitator, John has a genuine desire to drive brand experiences further. He brings a refined and proven approach to engagements that take into consideration the reality of today’s business dynamics while challenging the executive management team to look outside the boardroom, business and sometimes category to find opportunity and cultivate innovation.Contact John »
Sr. Director, Strategy & Insights
If you want charisma, you’ve come to the right place. Approaching 20 years of experience across client and agency-side, Leah is a problem solver, design thinker and a passionate storyteller. She engages, inspires and motivates her team to bring insight-driven strategy to life.Contact Leah »
EVP, Thought Leadership & Marketing
Lee has more than 30 years of collective experience as a retailer, a strategist, a public speaker and as a leading voice in the future of retail. He brings an innovative approach to modern retail by understanding cultural trends, consumer demographics, and buying behavior across multiple industries.Contact Lee »