Healthcare: Can Retailers Be The Disruptors?
Let’s face it: going to the doctor is a pain. And not just because you’re there because you feel lousy, or you’re doing your best to avoid feeling lousy.
The reason it’s so frustrating? Most medical practices are designed for them and their processes, not you. The hours are limited and it almost always requires time off from work. There’s tons of repetitive paperwork and lots of waiting. And if you need a prescription filled, off you go to another location. To wait some more. Patients (or customers, as I think of them) are losing their patience.
The recent emergence of retail health clinics is both a direct response to these lousy experiences and an effort to find life in the struggling retail store space.
In this Issue
- Healthcare: Can Retailers Be The Disruptors?
- A Passion for Wellness
- Do You Ever Avoid Going to the Doctor Because of the Overall Experience?
- Seventh Generation: Making Natural Products More Mainstream
- What If You Organized Your Entire Brand Offer Through the Lens of Health & Wellness?
Sign up to get trends and insights from the best thinkers at WD delivered direct to your inbox. Don't worry, we won't SPAM you, Wayfind is only released six times per year.
Share
More from WD
-
Primary Care Physician: Future in Flux
With insurance rules and business practices long having control over healthcare provider positioning, it seemed that primary care physicians (PCPs) would act as the gateway to medical treatment for years to come. However, younger generations are now growing up with entirely new care preferences.Point of View -
Urgent Care: Identity Crisis
After surveying 2,600 consumers between the ages of 18 to 80 about their preferences and usage of different healthcare providers, it became evident that there was a significant contrast between the needs of younger versus older respondentsPoint of View -
Pearle Vision
Providing clearer brand vision for an eye care iconCase Studies