Wayfind Issue 43

The Store of the Future is Not a Store

The last couple months have seemingly changed everything about stores. Social distancing. Employees behind shields. Customers wearing masks. And how about these stories exemplifying how quickly things have changed:

  • Walmart’s app sees record downloads, surpasses Amazon by 20% (TechCrunch)
  • Amazon stops accepting new online grocery customers amid surging demand (CNBC)
  • Weekly online grocery sales increase for the last 8 weeks straight, including more than 80% for two weeks in mid-March (WSJ)
So what’s next? The headlines are coming. They’ll say the apocalypse is near for some sectors. And that may be true.

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