Allies with the Alliance
What did we do?
Partnered with this dental support organization with over 330 practices in 20 states
Identified brand equity and attributes for over a hundred brands in the portfolio
Assessed and recommended improvements for in-office customer experience and operations
Developed customer experience strategies and brand classifications across the portfolio
Created fresh interior designs for new and remodeled practices
Serving as architectural partner for ongoing expansion and growth
Conducted in-depth qualitative research on dental experience and mapped consumer journeys to create ideal experience principles and themes. Measured brand awareness and equity of the many brands across its markets and regions to establish brand strategy foundations.
Elevated the design and created a more relaxing, localized, and stress-free experience for office remodels and relocations
Assessment of existing non-clinical consumer and operational experience and opportunities to standardize the experience across defined practice categories.
Architecture & Engineering
Architect of record conducting surveys, design adaptations, architectural drawings and permitting assistance for a scaled execution program in multiple regions, states and markets in conjunction with dentist partners and regional management teams