No Spain, No Gain
What did we do?
Developed a customer experience strategy and an operations engineering plan for one of the most anticipated food havens at Hudson Yards in Jose Andres’ Mercado Little Spain
Audited the competition, consumer culture, and food-tainment experiences to feed our visioning workshop
Translated insights from the vision workshop into activation strategies for every component of the experience design
Used operations models to ensure the foodservice design could handle anticipated sales volumes
The not-so-hidden gem at Hudson Yards
Strategy
Used research to generate a complete understanding of the competitive market and to help fuel the experience design
Operations
Developed labor & equipment utilization standards and queuing models to ensure unique menu items and foodservice process flowed efficiently
Share
More from WD
-
Restaurants Rise Again: Time to Embrace a Portfolio Strategy
Every industry has been tested in ways they’ve never seen before and the restaurant industry has felt the brunt of it.Point of View -
Baskin-Robbins
Added local flavor and more reasons to return to a 75-year-old favoriteCase Studies -
WD Partners, Jody Wasbro: It’s Not a Straight Line
Circular, back & forth, roundabout and all the ways in between getting to what’s next after all of this won’t be a straight line for many brands. The idea of testing & learning has never been more necessary.WDCast