Through in-store process evaluations, we uncovered opportunities to enhance performance through training, updated SOPs, and smarter labor deployment. These adjustments gave associates and managers the tools they need to work efficiently—keeping the focus on customers, not complexity.

Working side-by-side with Harbor Freight’s team, we built practical tools that drive measurable impact—optimizing space, reworking planograms, and refining labor models. This collaborative approach built trust and equipped store teams with scalable, easy-to-use strategies that perform across every store format.