When thousands of guests arrive hungry at the same time, foodservice becomes more than a convenience; it becomes a critical operational challenge. From theme parks and stadiums to large retail destinations, operators are asking the same questions: How do we serve more guests in less time? How do we maximize throughput while controlling labor costs? […]
Joanne Heyob
leadershipAs Senior Vice President of Operations, Strategy & Design, Joanne is a visionary leader with more than 25 years of experience shaping innovative, growth-driven strategies for retail and restaurant brands. She leads WD’s Operations team, specializing in front- and back-of-house concept development, operational assessments, labor optimization, and logistical mapping across multiple verticals. Known for her […]
The Hidden Engine of Flagships: Why Operations Make the Magic Possible
wayfindFlagship stores are often celebrated for their immersive designs, bold statements of identity, and ability to showcase a brand at its peak. But beneath the sparkle and spectacle lies an operational machine that makes it all possible — from labor planning to inventory flow to technology integration. These destinations succeed because every part of the […]
From the Ground Up (Or Not): How to Prioritize Restaurant Remodels That Actually Pay Off
wayfindIn Part 1, we explored how WD worked with White Castle to build a back-of-house prototype that was fast, efficient, and future-focused. But let's be honest—most brands don't have the luxury of launching all-new stores from a blank slate. The real challenge? Making that same innovation work inside a footprint that already exists. Which begs […]
The Restaurant of the Future Starts Where Customers Never Look
wayfindWhen White Castle set out to evolve its operational model, the goal wasn't just to build something new—it was to build something repeatable. That means creating a prototype for tomorrow and a strategy for every legacy location stuck in yesterday. At the National Restaurant Association Show, our team took the stage to share insights from […]
Staffing Smarter: Operations Solutions to Offset the Labor Crunch
wayfindFor brands across the retail and restaurant landscape, workforce challenges have become the number one operational hurdle. Leaders are navigating a complex mix of labor shortages, escalating wage pressures, skill gaps, and the disruptive impact of technology and automation. In industries where thin margins make or break profitability, these pressures can't be ignored—and solving them […]
6 Lessons from Running our Way Through New York City
wayfindWe recently traveled to New York City for the NYC Marathon, and couldn’t help but notice how powerhouse running brands use top-notch operations to deliver exceptional customer experiences. These brands are at the forefront of retail innovation and showed us how smart operations–like well-organized inventory, thoughtful store layouts, and a seamless checkout can create shopping […]
From Pasta Marathons to Waffle Endurance
wayfindIn today's digital age, social media isn't just where you scroll to see your friend's latest dog photos—it's practically reshaping entire industries, including the ever-evolving world of casual dining. Viral trends offer restaurants innovative ways to connect with customers, amplify brand presence, and turn fleeting social media moments into tangible business wins. With platforms like […]
The Efficiency Playbook for Foodservice
wayfindThe landscape of foodservice is rapidly evolving. Traditionally known for quick service offerings, modern food service operations (we're talking convenience stores, QSRs, fast casual and even full-service dining) are now embracing more dynamic approaches, including make-to-order food, drive-thrus, and digital ordering. This shift poses unique challenges, requiring a balance of operational efficiency and exceptional customer […]
Harnessing AI for Operational Excellence in Restaurants
wayfindIn today’s competitive restaurant landscape, integrating artificial intelligence (AI) into operations is not just a trend but a necessity. AI can significantly enhance efficiency and streamline processes, provided it’s implemented with careful planning and a strategic approach. Here’s how restaurants can successfully integrate AI and the key investments required for seamless implementation. TL;DR: Strategic Roadmap […]