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Krispy Kreme set out to evolve—refreshing its iconic brand while preparing operations for rapid global growth. Together, we reimagined the shop experience for the first time in over a decade, building a sca... Read Morelable design system ready for worldwide rollout and transforming ambitious concepts, like the Times Square flagship, into high-performing realities.

We completely rethought the Krispy Kreme shop design, honoring its beloved heritage while infusing energy and local character. A new layout highlighting the doughnut theater and product innovation drew guests in—and the first redesigned shop broke company sales records within 24 hours of opening.

Krispy Kreme - Reinventing the Experience

Krispy Kreme - Reinventing the Experience
Krispy Kreme - Reinventing the Experience
Krispy Kreme - Reinventing the Experience

Krispy Kreme - Reinventing the Experience

When Krispy Kreme’s largest flagship in Times Square needed operational support, our foodservice team stepped in to re-engineer production flows, equipment layouts, and staffing models. The result: a store that runs at full throttle—keeping the Hot Light glowing 24/7 for customers around the clock.

Krispy Kreme - Operational Evolution
Krispy Kreme - Operational Evolution
Krispy Kreme - Operational Evolution

Krispy Kreme - Operational Evolution

To ensure consistency across markets, we transformed the new concept into a cost-effective, highly adaptable kit-of-parts. Comprehensive A/E/C services—from schematic design to MEP engineering—made it easy for Krispy Kreme to replicate the experience efficiently and beautifully worldwide.

Krispy Kreme - Kit-of-Parts Approach

Krispy Kreme - Kit-of-Parts Approach

Krispy Kreme - Kit-of-Parts Approach