POV
Are Department Stores Turning Off Their Base With Tech?
Estimated Read Time: 6 Minutes
The decline of department store revenue and customer footfalls over the last 20 years has been well documented. Are department stores responding with the right strategy (one dominated by technology) or are they missing out on a large part of their customer base?
Included in the full POV:
- Proprietary research from two WD customer surveys
- Recommendations on improving in-store experiences
- Insights on the future of department stores
Download the full POV to learn more!
Share
More from WD
-
Digital First – Why It’s Essential
Given the recent past, understand this; "Digital First" is not a buzz term. It's an edict. It's not a website, a department or even eCom. Digital First is how the customer thinks, and subsequently, it must also be how we think. Now. Today.Point of View -
Ex-Walmart Exec & Founder of Tomorrow Retail Consulting, Jordan Berke: Where Digital & Physical Collide
In a mere 8 weeks, we’ve seen a 5-year step change in American’s shopping behavior when it comes to everyday essentials. And it’s not stopping anytime soon.WDCast -
The Store of the Future is Not a Store
People don’t have to go to stores anymore, they have to want to go to stores.White Paper