Best In Show
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Reorganize for the 21st Century
Future growth depends on thinking completely differently.Point of View -
The Store of the Future is Not a Store
Issue 43: The last couple months have seemingly changed everything about stores. Social distancing. Employees behind shields. Customers wearing masks. So what’s next? The headlines are coming. They’ll say the apocalypse is near for some sectors. And that may be true.Wayfind -
Amazon Won, Now What?
The battle is over: what can we learn from the victor?White Papers -
Retail Clinic: Rise from Obscurity
In a time where convenience and speed reign, many consumers are turning away from the slow-moving processes of primary care physicians (PCPs) and challenging their foothold on routine healthcare.Reports -
WD Partners, Joanne Heyob: A Game of Operations
Grocery stores have been hard at work figuring out ways to get customers in and out, replenish shelves and keep associates safe. They’ve been able to muscle through it so far, but there are many operational considerations and logistics to finetune including labor, technology and equipment.WDCast -
Redefining the Restaurant
Serving up a restaurant created for the 21st century.Point of View
White Papers
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The Store of the Future is Not a Store
People don’t have to go to stores anymore, they have to want to go to stores. -
Amazon Won, Now What?
The battle is over: what can we learn from the victor? -
The Good, the Bad, and the Ugly of 2020
11,000 consumers. The top 100 brands. -
Healthcare: Who Survives?
Primary care, urgent care and retail clinics are on notice. -
Defining the 21st Century Store
The old prototype store model is obsolete. Are you still using this dated approach of one-size fits all? Don’t be stranded with anomaly stores that aren’t scalable. -
The Good, the Bad, and the Ugly of 2019
Brands can no longer play it safe. In fact, playing it safe is a death sentence—even legacy retailers aren’t exempt from the changing of the retail guards.
Point of View
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It’s Time to Get Real About Consumerism in Healthcare
The idea of consumerism isn't new to Healthcare, but never has it been a more crucial time for providers to react to this shift in power as patients evolve from those that are suffering to those that are empowered. -
Scaling New Healthcare Concepts When It’s Needed Most
Private equity backed healthcare concepts have a unique opportunity to scale -
Growing Up Fast: Telehealth and the New Health Ecosystem
Healthcare has been facing some stark competition over the last decade on account of the increasing popularity of provider alternatives -
Restaurants Rise Again: Time to Embrace a Portfolio Strategy
Every industry has been tested in ways they’ve never seen before and the restaurant industry has felt the brunt of it. -
The Restaurant of the Future
You would think it would be impossible for the definition of "restaurant" to change. Well 2020 had other ideas. -
It’s Time to Reimagine the Dental Experience
It’s time for the dentist’s office to shed the clinical, sterile, intimidating setting and adopt a warm, welcoming, comfortable one.
Reports
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Primary Care Physician: Future in Flux
With insurance rules and business practices long having control over healthcare provider positioning, it seemed that primary care physicians (PCPs) would act as the gateway to medical treatment for years to come. However, younger generations are now growing up with entirely new care preferences. -
Grocery: The Evolution Has Just Begun
Technology and consumer preferences are changing the grocery game as we know it and grocery executives are facing difficult questions as a result. Are you ready for change? -
Retail Clinic: Rise from Obscurity
In a time where convenience and speed reign, many consumers are turning away from the slow-moving processes of primary care physicians (PCPs) and challenging their foothold on routine healthcare. -
Healthcare
Can Retailers be the Disruptors? -
The Good, the Bad, and the Ugly of Banking
How do consumers feel about the biggest 11 banks in the country? Find out in this exclusive report. -
Urgent Care: Identity Crisis
After surveying 2,600 consumers between the ages of 18 to 80 about their preferences and usage of different healthcare providers, it became evident that there was a significant contrast between the needs of younger versus older respondents
Wayfind
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Issues
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Digital First – Why It’s Essential
Issue 47: Given the recent past, understand this; “Digital First” is not a buzz term. It’s an edict. It’s not a website, a department or even eCom. Digital First is how the customer thinks, and subsequently, it must also be how we think. Now. Today. -
A Holiday Like No Other
Issue 46: In a year unlike any other it’s bound to be a holiday unlike any we’ve seen before. In this issue we look back on 2020 and highlight the positive trends and customer driven outcomes that have come from this year, reflecting on what we can learn that can propel businesses to succeed in the year to come. -
The Store of the Future is Not a Store
Issue 45: The phrase “the foreseeable future” has taken on a whole new meaning these days. And while no one can predict the future, you can make moves now to prepare for what might come.
WDCast
Disruption is the name of the game these days and it appears that no business or industry is safe. From consumers shifting demands, new competitors popping up on the daily, and those tiny computers in our pocket giving us 24/7 access to all our hearts' desires… times they are a-changing.
Join Lee Peterson, retail veteran and consumer expert, as he discusses super relevant business topics with equally relevant and interesting guests.
Subscribe and listen to WDCast through any of the following providers:
We’ve been talking with the best of the best, so many we lost count!
Check out all of our episodes below.
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Chief Content Officer at Stylograph, Nita Rollins: The Doctor is InDecember 3, 2020We haven’t met anyone with a resume like Nita Rollins. She’s a journalist, meets film and art critic, meets marketer, meets critical studies major, meets cultural semiotician and futurist. And a doctor. Did we mention she’s a doctor?!
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Artist and Entrepreneur, Joey Monsoon: The Art of the MatterJuly 23, 2020A self-taught artist, dad, avid reader, project doer, music lover and self-proclaimed imperfectionist, Joey Monsoon joins Lee Peterson in this week’s episode to discuss his process when creating art, how he handles criticism, what his legacy looks like and why children are the artists we should be watching and encouraging the most.
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Founder and CEO of Health In Motion Network, Brian Slusser: Humanizing HealthcareJuly 8, 2020As consumers have grown accustomed to receiving products at the speed of light, when and how they want it, the question becomes... how does this translate to healthcare?
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Ex-Walmart Exec & Founder of Tomorrow Retail Consulting, Jordan Berke: Where Digital & Physical CollideJune 9, 2020In a mere 8 weeks, we’ve seen a 5-year step change in American’s shopping behavior when it comes to everyday essentials. And it’s not stopping anytime soon.
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WD Partners, Dan Stanek: Playing Catch-UpMay 26, 2020Healthcare in general is 15-20 years behind retail. The industry has had the luxury of doing things on their terms instead of their patients’ (or as this week’s guest calls them—customers) terms.
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WD Partners, Joanne Heyob: A Game of OperationsMay 12, 2020Grocery stores have been hard at work figuring out ways to get customers in and out, replenish shelves and keep associates safe. They’ve been able to muscle through it so far, but there are many operational considerations and logistics to finetune including labor, technology and equipment.
PreviousNext Speakers
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Dan Stanek
Executive Vice President
As a noted authority in consumer trends and consumer behavior, Dan's areas of expertise include experience strategy, brand strategy, market positioning strategy, consumer insights, and new concept development. Dan has over 30 years of experience in consumer marketing and customer experience innovation for Fortune 500 companies. -
Joanne Heyob
SVP, Operations Strategy & Design
While throughputs, labor assessments and peak capacity are operations-focused terms, as a speaker, Joanne makes operations easy to understand and delivers insights attendees are excited to bring back to their offices. As SVP, Operations Strategy & Design at WD Partners, Joanne brings 20 years of experience rooted in retail and store operations. -
Lee Peterson
EVP, Thought Leadership & Marketing
Lee has more than 30 years of collective experience as a retailer, a strategist, a public speaker and as a leading voice in the future of retail. He brings an innovative approach to modern retail by understanding cultural trends, consumer demographics, and buying behavior across multiple industries.