Best In Show
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Reorganize for the 21st Century
Future growth depends on thinking completely differently.Point of View -
The Restaurant of the Future
You would think it would be impossible for the definition of "restaurant" to change. Well 2020 had other ideas.Point of View -
The Store of the Future is Not a Store
Issue 43: The last couple months have seemingly changed everything about stores. Social distancing. Employees behind shields. Customers wearing masks. So what’s next? The headlines are coming. They’ll say the apocalypse is near for some sectors. And that may be true.Wayfind -
WD Partners, Joanne Heyob: A Game of Operations
Grocery stores have been hard at work figuring out ways to get customers in and out, replenish shelves and keep associates safe. They’ve been able to muscle through it so far, but there are many operational considerations and logistics to finetune including labor, technology and equipment.WDCast -
Retail Clinic: Rise from Obscurity
In a time where convenience and speed reign, many consumers are turning away from the slow-moving processes of primary care physicians (PCPs) and challenging their foothold on routine healthcare.Point of View -
Amazon Won, Now What?
The battle is over: what can we learn from the victor?White Papers
White Papers
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The Store of the Future is Not a Store
People don’t have to go to stores anymore, they have to want to go to stores. -
Amazon Won, Now What?
The battle is over: what can we learn from the victor? -
The Good, the Bad, and the Ugly of 2020
11,000 consumers. The top 100 brands. -
Healthcare: Who Survives?
Primary care, urgent care and retail clinics are on notice. -
Defining the 21st Century Store
The old prototype store model is obsolete. Are you still using this dated approach of one-size fits all? Don’t be stranded with anomaly stores that aren’t scalable. -
The Good, the Bad, and the Ugly of 2019
Brands can no longer play it safe. In fact, playing it safe is a death sentence—even legacy retailers aren’t exempt from the changing of the retail guards.
Point of View
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Scaling for Dental Office Growth
ncreasingly, customers want dental care providers to offer an experience much more like retail, one that recognizes them as savvy consumers who have choices and power. -
Feeding the People: Restaurant Concepts that Drive Consumption
Robot chefs. AI taking drive-thru orders. Drone delivery. A tech-influenced restaurant industry is no longer a far-off future. It’s here. And it has been brought on by some of the most disruptive industry pressures and changes of our lifetime. -
Addressing Inequities in Healthcare
The coronavirus pandemic has exposed a dramatic, but often overlooked, aspect of US healthcare – disparities in care and outcomes across groups based on social, racial, ethnic, economic and environmental characteristics. -
Malls are on Life Support: Not So Fast
The pandemic has been an accelerator, not a disruptor, especially for physical retail and mall stores. Consumers are now less inclined than ever to shop in person, so what comes next? -
Are You Ready For the EV Explosion?
Electric Vehicles (EVs) are gonna happen, followed by speedy disruption, which will leave many in the rear view mirror -
The Emergence of Fast Fill Commerce
Are “Dark Stores” the store of the future? Our research indicates the answer is an unequivocal sometimes. But for starters, the lexicon is all wrong.
Wayfind
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Issues
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Looking on the Bright Side
Issue 49: The future is looking so bright, you better get those shades on! As there’s a renewed sense of hope and optimism in the air, how can brands continue to push forward and bask in the sunny goodness? -
It’s Time to Drive Change Through Empathy and Innovation
Issue 48: When it comes to 2021 we’re feeling cautiously optimistic. But that doesn’t mean brands can sit back and wait for the good times to roll again, it’s crucial to continue to push, evolve, test, learn and change based on the needs of the consumer. -
Digital First – Why It’s Essential
Issue 47: Given the recent past, understand this; “Digital First” is not a buzz term. It’s an edict. It’s not a website, a department or even eCom. Digital First is how the customer thinks, and subsequently, it must also be how we think. Now. Today.
WDCast
Disruption is the name of the game these days and it appears that no business or industry is safe. From consumers shifting demands, new competitors popping up on the daily, and those tiny computers in our pocket giving us 24/7 access to all our hearts' desires… times they are a-changing.
Join Lee Peterson, retail veteran and consumer expert, as he discusses super relevant business topics with equally relevant and interesting guests.
Subscribe and listen to WDCast through any of the following providers:
We’ve been talking with the best of the best, so many we lost count!
Check out all of our episodes below.
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SVP at Walmart Health, Marcus Osborne: Live BetterJune 8, 2021Almost two years ago Walmart opened its first Walmart Health in Dallas, Georgia. Twenty-four locations later, the retail giant continues to embody the latter half of their company tagline: Save money. Live better.
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Founder & CEO of Iora Health: Rushika Fernandopulle: Restoring Humanity to HealthcareMay 11, 2021Cramming in patients, barely having time to eat lunch, spending hours at the end of the day writing notes from visits, and so many billing codes. This is not why Rushika Fernandopulle became a doctor.
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Founder & CEO of Tomorrow Retail Consulting, Jordan Berke: Bringing Dark Stores Into the LightApril 27, 2021The digital channel and an on-demand retail world are here, front and center. There isn't a retailer out there who doesn't realize that digital retail is one of, if not THE most important element of their future.
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Sr. Manager of Category Experience Design at Purina, Stephen Wurth: People Don’t want a Quarter Inch DrillApril 13, 2021Human Centered Design – type that puppy into google and you’ll get a myriad of definitions and approaches, but this episode’s guest defines it quite simply as using empathy, ideation and experimentation to put the needs of the human (end user) at the center of the problem-solving process.
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Sr. Manager Retail Experience at Hershey, Gina Peterson: Hershey in Her HeartMarch 30, 2021Here’s some solid career advice: Identify a brand you have a passion for and seek out an opportunity. That’s exactly what our guest Gina Peterson did. Gina has been with Hershey for the last 11 years and to simply say she is passionate about her work is a massive understatement.
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Retail Futurist & Former Nike Exec, Toby Barnes: Brit-and-Mortar Retail Part 2March 16, 2021We pick up where we left off from our previous episode with Toby Barnes (yes, there was a part 1 episode and yes, you should definitely go back and listen to it if you haven’t already) and Lee Peterson as they discuss the future of retail.
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Speakers
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Dan Stanek
Executive Vice President
As a noted authority in consumer trends and consumer behavior, Dan's areas of expertise include experience strategy, brand strategy, market positioning strategy, consumer insights, and new concept development. Dan has over 30 years of experience in consumer marketing and customer experience innovation for Fortune 500 companies. -
Joanne Heyob
SVP, Operations Strategy & Design
While throughputs, labor assessments and peak capacity are operations-focused terms, as a speaker, Joanne makes operations easy to understand and delivers insights attendees are excited to bring back to their offices. As SVP, Operations Strategy & Design at WD Partners, Joanne brings 20 years of experience rooted in retail and store operations. -
Lee Peterson
EVP, Thought Leadership & Marketing
Lee has more than 30 years of collective experience as a retailer, a strategist, a public speaker and as a leading voice in the future of retail. He brings an innovative approach to modern retail by understanding cultural trends, consumer demographics, and buying behavior across multiple industries.