Best In Show
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Health & Wellness
Shifting the focus to customer-focused care.Point of View -
WD Partners, Chris Doerschlag; Leave the Ego at the Door
The man, the myth, the legend. We may be biased, but our special guest this week is our own CEO Chris Doerschlag. Leader of over 400 people, architect by trade, father to 8 kids, son of 2 immigrants, music junkie, and a creative wizard in the kitchen.WDCast -
Buy Online Pick-up in Store
Picking up in store or at store, execution is everything.Point of View -
Redefining the Restaurant
Serving up a restaurant created for the 21st century.Point of View -
Redefining the Restaurant using Retail Portfolio Strategy
Consumers have changed the meaning of restaurant. Brands must transform to compete in the new restaurant reality.Point of View -
Amazon Won, Now What?
The battle is over: what can we learn from the victor?White Papers
White Papers
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Amazon Won, Now What?
The battle is over: what can we learn from the victor? -
The Good, the Bad, and the Ugly of 2020
11,000 consumers. The top 100 brands. -
Healthcare: Who Survives?
Primary care, urgent care and retail clinics are on notice. -
Defining the 21st Century Store
The old prototype store model is obsolete. Are you still using this dated approach of one-size fits all? Don’t be stranded with anomaly stores that aren’t scalable. -
The Good, the Bad, and the Ugly of 2019
Brands can no longer play it safe. In fact, playing it safe is a death sentence—even legacy retailers aren’t exempt from the changing of the retail guards. -
Apocalypse to Relevance
The key to bringing shopping back to life is food.
Point of View
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Redefining the Restaurant
Serving up a restaurant created for the 21st century. -
Retail Portfolio Strategy
One size does not fit all in our world or yours. -
Workplace
Your workforce has evolved and you should too. -
Health & Wellness
Shifting the focus to customer-focused care. -
Branded Financial Experiences
Bringing the community back to the community bank. -
Buy Online Pick-up in Store
Picking up in store or at store, execution is everything.
Reports
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Primary Care Physician: Future in Flux
With insurance rules and business practices long having control over healthcare provider positioning, it seemed that primary care physicians (PCPs) would act as the gateway to medical treatment for years to come. However, younger generations are now growing up with entirely new care preferences. -
Grocery: The Evolution Has Just Begun
Technology and consumer preferences are changing the grocery game as we know it and grocery executives are facing difficult questions as a result. Are you ready for change? -
Retail Clinic: Rise from Obscurity
In a time where convenience and speed reign, many consumers are turning away from the slow-moving processes of primary care physicians (PCPs) and challenging their foothold on routine healthcare. -
Healthcare
Can Retailers be the Disruptors? -
The Good, the Bad, and the Ugly of Banking
How do consumers feel about the biggest 11 banks in the country? Find out in this exclusive report. -
Urgent Care: Identity Crisis
After surveying 2,600 consumers between the ages of 18 to 80 about their preferences and usage of different healthcare providers, it became evident that there was a significant contrast between the needs of younger versus older respondents
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Issues
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The Store of the Future is Not a Store
Issue 43: The last couple months have seemingly changed everything about stores. Social distancing. Employees behind shields. Customers wearing masks. So what’s next? The headlines are coming. They’ll say the apocalypse is near for some sectors. And that may be true. -
Bringing Change to Scale
Issue 42: Restaurant operators are familiar with the challenges associated with being so many things at once. Running a successful restaurant now requires dedicating extensive hours and workforce to tasks that go well beyond the making and marketing of food. The problem only multiplies for restaurants with a number of locations. -
Amazon Won, Now What?
Issue 41: For most of the last decade, it was Amazon versus the world of brick-and-mortar. Now, the competitive challenge is no longer complicated to define: Amazon is one of the fastest growing companies in the history of American business.
WDCast
Disruption is the name of the game these days and it appears that no business or industry is safe. From consumers shifting demands, new competitors popping up on the daily, and those tiny computers in our pocket giving us 24/7 access to all our hearts' desires… times they are a-changing.
Join Lee Peterson, retail veteran and consumer expert, as he discusses super relevant business topics with equally relevant and interesting guests.
Subscribe and listen to WDCast through any of the following providers:
We’ve been talking with the best of the best, so many we lost count!
Check out all of our episodes below.
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Ex-Walmart Exec & Founder of Tomorrow Retail Consulting, Jordan Berke: Where Digital & Physical CollideJune 9, 2020In a mere 8 weeks, we’ve seen a 5-year step change in American’s shopping behavior when it comes to everyday essentials. And it’s not stopping anytime soon.
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WD Partners, Dan Stanek: Playing Catch-UpMay 26, 2020Healthcare in general is 15-20 years behind retail. The industry has had the luxury of doing things on their terms instead of their patients’ (or as this week’s guest calls them—customers) terms.
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WD Partners, Joanne Heyob: A Game of OperationsMay 12, 2020Grocery stores have been hard at work figuring out ways to get customers in and out, replenish shelves and keep associates safe. They’ve been able to muscle through it so far, but there are many operational considerations and logistics to finetune including labor, technology and equipment.
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WD Partners, Jody Wasbro: It’s Not a Straight LineMay 5, 2020Circular, back & forth, roundabout and all the ways in between getting to what’s next after all of this won’t be a straight line for many brands. The idea of testing & learning has never been more necessary.
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Whole Foods, Gabrielle Rosi; A Whole Lotta LoveApril 29, 2020Whole Foods is known for quality, education and localization and as the Sr. Director of Store Design, Gabby Rosi has played a major role in the customer experience and aesthetic of the brand.
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WD Partners, John Bajorek, When Size Doesn’t MatterApril 28, 2020Which retailers and restaurants will come out on top on the other side of this? Some of the larger retailers that made early on investments will continue to not only scale but grow and even have permission to expand their products and services.
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Speakers
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Dan Stanek
Executive Vice President
As a noted authority in consumer trends and consumer behavior, Dan's areas of expertise include experience strategy, brand strategy, market positioning strategy, consumer insights, and new concept development. Dan has over 30 years of experience in consumer marketing and customer experience innovation for Fortune 500 companies. -
Joanne Heyob
SVP, Operations Strategy & Design
While throughputs, labor assessments and peak capacity are operations-focused terms, as a speaker, Joanne makes operations easy to understand and delivers insights attendees are excited to bring back to their offices. As SVP, Operations Strategy & Design at WD Partners, Joanne brings 20 years of experience rooted in retail and store operations. -
John Bajorek
EVP, Strategic Growth & Innovation
With over 20 years of collective experience as a client, consultant and facilitator, John has a genuine desire to drive brand experiences further. He brings a refined and proven approach to engagements that take into consideration the reality of today’s business dynamics while challenging the executive management team to look outside the boardroom, business and sometimes category to find opportunity and cultivate innovation. -
Lee Peterson
EVP, Thought Leadership & Marketing
Lee has more than 30 years of collective experience as a retailer, a strategist, a public speaker and as a leading voice in the future of retail. He brings an innovative approach to modern retail by understanding cultural trends, consumer demographics, and buying behavior across multiple industries.