Best In Show
-
WD Partners, Joanne Heyob: A Game of Operations
Grocery stores have been hard at work figuring out ways to get customers in and out, replenish shelves and keep associates safe. They’ve been able to muscle through it so far, but there are many operational considerations and logistics to finetune including labor, technology and equipment.WDCast -
The Store of the Future is Not a Store
Issue 43: The last couple months have seemingly changed everything about stores. Social distancing. Employees behind shields. Customers wearing masks. So what’s next? The headlines are coming. They’ll say the apocalypse is near for some sectors. And that may be true.Wayfind -
Amazon Won, Now What?
The battle is over: what can we learn from the victor?White Papers -
Reorganize for the 21st Century
Future growth depends on thinking completely differently.Point of View -
Retail Clinic: Rise from Obscurity
In a time where convenience and speed reign, many consumers are turning away from the slow-moving processes of primary care physicians (PCPs) and challenging their foothold on routine healthcare.Point of View -
The Restaurant of the Future
You would think it would be impossible for the definition of "restaurant" to change. Well 2020 had other ideas.Point of View
White Papers
-
The Store of the Future is Not a Store
People don’t have to go to stores anymore, they have to want to go to stores. -
Amazon Won, Now What?
The battle is over: what can we learn from the victor? -
The Good, the Bad, and the Ugly of 2020
11,000 consumers. The top 100 brands. -
Healthcare: Who Survives?
Primary care, urgent care and retail clinics are on notice. -
Defining the 21st Century Store
The old prototype store model is obsolete. Are you still using this dated approach of one-size fits all? Don’t be stranded with anomaly stores that aren’t scalable. -
The Good, the Bad, and the Ugly of 2019
Brands can no longer play it safe. In fact, playing it safe is a death sentence—even legacy retailers aren’t exempt from the changing of the retail guards.
Point of View
-
Addressing Inequities in Healthcare
The coronavirus pandemic has exposed a dramatic, but often overlooked, aspect of US healthcare – disparities in care and outcomes across groups based on social, racial, ethnic, economic and environmental characteristics. -
Malls are on Life Support: Not So Fast
The pandemic has been an accelerator, not a disruptor, especially for physical retail and mall stores. Consumers are now less inclined than ever to shop in person, so what comes next? -
Are You Ready For the EV Explosion?
Electric Vehicles (EVs) are gonna happen, followed by speedy disruption, which will leave many in the rear view mirror -
The Emergence of Fast Fill Commerce
Are “Dark Stores” the store of the future? Our research indicates the answer is an unequivocal sometimes. But for starters, the lexicon is all wrong. -
The Vaccine is Here. Are You Prepared?
America is relying on retail pharmacies, urgent care clinics and primary care physicians to administer the COVID-19 vaccine to millions of people with the reach, accessibility and professional capabilities these organizations represent. -
Digital First – Why It’s Essential
Given the recent past, understand this; "Digital First" is not a buzz term. It's an edict. It's not a website, a department or even eCom. Digital First is how the customer thinks, and subsequently, it must also be how we think. Now. Today.
Wayfind
Subscribe to Wayfind!
Sign up to get trends and insights from the best thinkers at WD delivered direct to your inbox. Don't worry, we won't SPAM you, Wayfind is only released six times per year.
Refer a Friend
Use this link to refer a friend to our e-magazine.
Share on Social
Issues
-
It’s Time to Drive Change Through Empathy and Innovation
Issue 48: When it comes to 2021 we’re feeling cautiously optimistic. But that doesn’t mean brands can sit back and wait for the good times to roll again, it’s crucial to continue to push, evolve, test, learn and change based on the needs of the consumer. -
Digital First – Why It’s Essential
Issue 47: Given the recent past, understand this; “Digital First” is not a buzz term. It’s an edict. It’s not a website, a department or even eCom. Digital First is how the customer thinks, and subsequently, it must also be how we think. Now. Today. -
A Holiday Like No Other
Issue 46: In a year unlike any other it’s bound to be a holiday unlike any we’ve seen before. In this issue we look back on 2020 and highlight the positive trends and customer driven outcomes that have come from this year, reflecting on what we can learn that can propel businesses to succeed in the year to come.
WDCast
Disruption is the name of the game these days and it appears that no business or industry is safe. From consumers shifting demands, new competitors popping up on the daily, and those tiny computers in our pocket giving us 24/7 access to all our hearts' desires… times they are a-changing.
Join Lee Peterson, retail veteran and consumer expert, as he discusses super relevant business topics with equally relevant and interesting guests.
Subscribe and listen to WDCast through any of the following providers:
We’ve been talking with the best of the best, so many we lost count!
Check out all of our episodes below.
-
Sr. Manager of Category Experience Design at Purina, Stephen Wurth: People Don’t want a Quarter Inch DrillApril 13, 2021Human Centered Design – type that puppy into google and you’ll get a myriad of definitions and approaches, but this episode’s guest defines it quite simply as using empathy, ideation and experimentation to put the needs of the human (end user) at the center of the problem-solving process.
-
Sr. Manager Retail Experience at Hershey, Gina Peterson: Hershey in Her HeartMarch 30, 2021Here’s some solid career advice: Identify a brand you have a passion for and seek out an opportunity. That’s exactly what our guest Gina Peterson did. Gina has been with Hershey for the last 11 years and to simply say she is passionate about her work is a massive understatement.
-
Retail Futurist & Former Nike Exec, Toby Barnes: Brit-and-Mortar Retail Part 2March 16, 2021We pick up where we left off from our previous episode with Toby Barnes (yes, there was a part 1 episode and yes, you should definitely go back and listen to it if you haven’t already) and Lee Peterson as they discuss the future of retail.
-
Retail Futurist & Former Nike Exec, Toby Barnes: Brit-and-Mortar RetailMarch 9, 2021Helped launch some of the most innovative Nike concepts and has a British accent? Yes please! Meet Toby Barnes, Retail Futurist and former Nike Exec, in episode one of a two-part series as he discusses the future of retail and stores with Lee Peterson.
-
Co-Founder and Creative Director at Bonfire Red, Joey Zornes: Tell Me a Digital StoryFebruary 3, 2021Businesses are just now realizing the importance of digital, but consumers have known this for a longtime. What was once an afterthought or bolt-on solution for brands, has become the place that people go to first when beginning their buying journey. Even when they don’t know that they actually want to buy something.
-
Chief Content Officer at Stylograph, Nita Rollins: The Doctor is InDecember 3, 2020We haven’t met anyone with a resume like Nita Rollins. She’s a journalist, meets film and art critic, meets marketer, meets critical studies major, meets cultural semiotician and futurist. And a doctor. Did we mention she’s a doctor?!
PreviousNext 1 of 7
Speakers
-
Dan Stanek
Executive Vice President
As a noted authority in consumer trends and consumer behavior, Dan's areas of expertise include experience strategy, brand strategy, market positioning strategy, consumer insights, and new concept development. Dan has over 30 years of experience in consumer marketing and customer experience innovation for Fortune 500 companies. -
Joanne Heyob
SVP, Operations Strategy & Design
While throughputs, labor assessments and peak capacity are operations-focused terms, as a speaker, Joanne makes operations easy to understand and delivers insights attendees are excited to bring back to their offices. As SVP, Operations Strategy & Design at WD Partners, Joanne brings 20 years of experience rooted in retail and store operations. -
Lee Peterson
EVP, Thought Leadership & Marketing
Lee has more than 30 years of collective experience as a retailer, a strategist, a public speaker and as a leading voice in the future of retail. He brings an innovative approach to modern retail by understanding cultural trends, consumer demographics, and buying behavior across multiple industries.