Best In Show
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Restaurant Mashup: 2’s Better than 1
Issue 53: What better way to discuss the latest drive-thru research than to invite the expert herself on to an episode of WDCast?! Drum roll please... we introduce SVP of Operations Strategy & Design at WD, Joanne Heyob.Wayfind -
Malls are on Life Support: Not So Fast
The pandemic has been an accelerator, not a disruptor, especially for physical retail and mall stores. Consumers are now less inclined than ever to shop in person, so what comes next?Point of View -
WD Partners, Joanne Heyob: I’ll Take a Cheeseburger with a Side of Innovation, Please.
As the daughter of a restaurant operator, Joanne Heyob started off her extensive career in restaurants at the early age of 16. Her lifelong experience in restaurants and retail have been an integral part of the operations team here at WD.WDCast -
HealthWellnessGrowing Up Fast: Telehealth and the New Health Ecosystem
Healthcare has been facing some stark competition over the last decade on account of the increasing popularity of provider alternativesPoint of View -
Restaurants Rise Again: Time to Embrace a Portfolio Strategy
Every industry has been tested in ways they’ve never seen before and the restaurant industry has felt the brunt of it.Point of View -
Digital First – Why It’s Essential
Given the recent past, understand this; "Digital First" is not a buzz term. It's an edict. It's not a website, a department or even eCom. Digital First is how the customer thinks, and subsequently, it must also be how we think. Now. Today.Point of View
White Papers
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Retail Supernova
The pandemic accelerated everything already in acceleration. -
The Store of the Future is Not a Store
People don’t have to go to stores anymore, they have to want to go to stores. -
Amazon Won, Now What?
The battle is over: what can we learn from the victor? -
The Good, the Bad, and the Ugly of 2020
11,000 consumers. The top 100 brands. -
Healthcare: Who Survives?
Primary care, urgent care and retail clinics are on notice. -
Defining the 21st Century Store
The old prototype store model is obsolete. Are you still using this dated approach of one-size fits all? Don’t be stranded with anomaly stores that aren’t scalable.
Point of View
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HealthWellnessHoming In on Outpatient Health
When you think of healthcare, the first image many have is of a towering hospital. However, fewer hospitals are being built and hospital admissions rates have declined, while outpatient visits have risen dramatically. -
HealthWellnessPrimary Pandemonium
While traditional healthcare providers are struggling with a pandemic, a new crop of primary care entrants are sweeping the nation and creating pandemonium! -
Drive-thru Break-Through
Recently, 3 story drive-under, AI operated, robot delivery, mega drive-thrus popped up all around the US. At last, some innovation. We think?? But our question (always) is, what does the consumer want from a drive-thru in this age of constant change?? -
The Amazing Evolution of the Retail World
From what we're seeing in our research, humans still love stores. At least some of them, some of the time, and in some of the places. So, not so fast, “New World”, let's not throw stores under the self-driving bus just yet. -
Convenience Stores in the Bullseye
Roller hot-dogs, watered down coffee, smokes & bottled cokes. It’s time to reinvent convenience store retailing. There’s plenty of opportunity to step up the c-store game by incorporating e-commerce, elevating food options, and even delivery. -
HealthWellnessScaling for Dental Office Growth
ncreasingly, customers want dental care providers to offer an experience much more like retail, one that recognizes them as savvy consumers who have choices and power.
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Wayfind Articles
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HealthWellnessFrom Place to People: It’s Time to Reinvent Outpatient Specialty Health
Issue 54: When one thinks of healthcare, the first image many people have is the towering hospital – a landmark in many communities. In fact, that is also the first image many healthcare leaders have too, as it has traditionally been the driver of hospital revenue and profit. -
HealthWellnessRedefining Primary Care
Issue 54: The primary care provider has always been a fixture in the healthcare landscape and the key gateway to services and specialties consumers need to maintain their health and be treated for episodic or chronic conditions -
HealthWellnessHow to Adapt to a Changing Healthcare Consumer
Issue 54: The way in which healthcare is viewed, sought out, and provided is undergoing a transformation. In fact, healthcare as we know it is changing and evolving to better fit the needs of consumers -
HealthWellnessMicrosoft & Healthcare, Say What?!
Issue 54: In this episode of WDCast, General Manager for Worldwide Health at Microsoft, Neil Jordan, joins Dan Stanek (EVP at WD Partners) to provide insight on how Microsoft and the health industry are more intertwined than we think. -
Restaurant Mashup: 2’s Better than 1
Issue 53: What better way to discuss the latest drive-thru research than to invite the expert herself on to an episode of WDCast?! Drum roll please... we introduce SVP of Operations Strategy & Design at WD, Joanne Heyob. -
Dear Restaurants: Don’t Worry, We Miss You!
Issue 53: What a great couple of years for restaurants, yeah?? Can’t even fake that. It was just awfully difficult, actually. Many are gone, many aren’t even a shadow of their former selves, many are dark. But according to a survey WD just did with over 100 consumers across the US, don’t worry, there’s light over yonder.
WDCast
Disruption is the name of the game these days and it appears that no business or industry is safe. From consumers shifting demands, new competitors popping up on the daily, and those tiny computers in our pocket giving us 24/7 access to all our hearts' desires… times they are a-changing.
Join Lee Peterson, retail veteran and consumer expert, as he discusses super relevant business topics with equally relevant and interesting guests.
Subscribe and listen to WDCast through any of the following providers:
We’ve been talking with the best of the best, so many we lost count!
Check out all of our episodes below.
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Jodi Krangle, Voice Actor: Helping Brands Find Their VoiceMay 10, 2022This week’s podcast sounds a little different (literally!) as we invited on voiceover talent, Jodi Krangle, to discuss her journey into finding her voice and using it to help build an identity for the brands she works with.
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Clayton Mitchell, SVP of Real Estate and Facilities at Jefferson Health: Improve Lives While Healthcare ThrivesApril 19, 2022In this episode, Dan & Mitch open up the conversation to critical, and often overlooked topics in the industry including its changing footprint, rethinking its structure, and how other industries can help inform it.
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EVP, Creative at WD Partners, Jay Highland: A Creative CatalystFebruary 22, 2022Activating ideas, experiencing spaces, imagining the new, and pushing innovative solutions partially covers a day in the life of a creative. Brands are constantly facing new challenges given a hybrid environment and a changed (but not dead) retail world.
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WD Partners, Joanne Heyob: I’ll Take a Cheeseburger with a Side of Innovation, Please.February 1, 2022As the daughter of a restaurant operator, Joanne Heyob started off her extensive career in restaurants at the early age of 16. Her lifelong experience in restaurants and retail have been an integral part of the operations team here at WD.
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Jen Peterson, CEO of Easton Town Center: Back to the Town CenterNovember 16, 2021We invited CEO of Easton Town Center, Jen Peterson, to share how the space has transitioned from a shopping center to a welcoming neighborhood that has something to offer every guest
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Neil Jordan, General Manager of Retail Health Innovation at Microsoft: Microsoft & Healthcare, Say What?!October 5, 2021When you think of Big Tech in healthcare, who comes to mind? Microsoft probably isn’t one of the first contenders on your list, however, this well-known tech company is making great strides in problem solving and innovation within the health care sector.
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Speakers
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Dan Stanek
Executive Vice President
As a noted authority in consumer trends and consumer behavior, Dan's areas of expertise include experience strategy, brand strategy, market positioning strategy, consumer insights, and new concept development. Dan has over 30 years of experience in consumer marketing and customer experience innovation for Fortune 500 companies. -
Jay Highland
EVP, Creative
Jay's work has been recognized by numerous industry publications, including Fast Company, Design:Retail, Interior Design, and VMSD, and he has led teams to two "Store of the Year" awards. -
Joanne Heyob
SVP, Operations Strategy & Design
While throughputs, labor assessments and peak capacity are operations-focused terms, as a speaker, Joanne makes operations easy to understand and delivers insights attendees are excited to bring back to their offices. As SVP, Operations Strategy & Design at WD Partners, Joanne brings 20 years of experience rooted in retail and store operations. -
Lee Peterson
EVP, Thought Leadership
Lee has more than 30 years of collective experience as a retailer, a strategist, a public speaker and as a leading voice in the future of retail. He brings an innovative approach to modern retail by understanding cultural trends, consumer demographics, and buying behavior across multiple industries.