Best In Show
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Amazon Won, Now What?
The battle is over: what can we learn from the victor?White Papers -
Reorganize for the 21st Century
Future growth depends on thinking completely differently.Point of View -
WD Partners, Joanne Heyob: A Game of Operations
Grocery stores have been hard at work figuring out ways to get customers in and out, replenish shelves and keep associates safe. They’ve been able to muscle through it so far, but there are many operational considerations and logistics to finetune including labor, technology and equipment.WDCast -
Retail Clinic: Rise from Obscurity
In a time where convenience and speed reign, many consumers are turning away from the slow-moving processes of primary care physicians (PCPs) and challenging their foothold on routine healthcare.Point of View -
The Restaurant of the Future
You would think it would be impossible for the definition of "restaurant" to change. Well 2020 had other ideas.Point of View -
The Store of the Future is Not a Store
Issue 43: The last couple months have seemingly changed everything about stores. Social distancing. Employees behind shields. Customers wearing masks. So what’s next? The headlines are coming. They’ll say the apocalypse is near for some sectors. And that may be true.Wayfind
White Papers
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Retail Supernova
The pandemic accelerated everything already in acceleration. -
The Store of the Future is Not a Store
People don’t have to go to stores anymore, they have to want to go to stores. -
Amazon Won, Now What?
The battle is over: what can we learn from the victor? -
The Good, the Bad, and the Ugly of 2020
11,000 consumers. The top 100 brands. -
Healthcare: Who Survives?
Primary care, urgent care and retail clinics are on notice. -
Defining the 21st Century Store
The old prototype store model is obsolete. Are you still using this dated approach of one-size fits all? Don’t be stranded with anomaly stores that aren’t scalable.
Point of View
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Drive-thru Break-Through
Recently, 3 story drive-under, AI operated, robot delivery, mega drive-thrus popped up all around the US. At last, some innovation. We think?? But our question (always) is, what does the consumer want from a drive-thru in this age of constant change?? -
The End (and the Beginning) of Everything
From what we're seeing in our research, humans still love stores. At least some of them, some of the time, and in some of the places. So, not so fast, “New World”, let's not throw stores under the self-driving bus just yet. -
Convenience Stores in the Bullseye
Roller hot-dogs, watered down coffee, smokes & bottled cokes. It’s time to reinvent convenience store retailing. There’s plenty of opportunity to step up the c-store game by incorporating e-commerce, elevating food options, and even delivery. -
Scaling for Dental Office Growth
ncreasingly, customers want dental care providers to offer an experience much more like retail, one that recognizes them as savvy consumers who have choices and power. -
Feeding the People: Restaurant Concepts that Drive Consumption
Robot chefs. AI taking drive-thru orders. Drone delivery. A tech-influenced restaurant industry is no longer a far-off future. It’s here. And it has been brought on by some of the most disruptive industry pressures and changes of our lifetime. -
Addressing Inequities in Healthcare
The coronavirus pandemic has exposed a dramatic, but often overlooked, aspect of US healthcare – disparities in care and outcomes across groups based on social, racial, ethnic, economic and environmental characteristics.
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Issues
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Nothing Says Holiday Like
Chocolate… err… This Wayfind IssueIssue 52: We have everything you need to satisfy and fulfill your holiday craving, including new year’s predictions from some of today’s top minds, a podcast episode sure to get you in the holiday shopping spirit, and a small gift from us (no cookies though, get it?). -
Spaces – The Final Frontier
Issue 51: The aftermath of the retail supernova uncovered what the true disruptor of the pandemic was: work from home. Because of that, the message to retailers to 'Get Local' came out front and center. -
Celebrating 50!
Issue 50: All bets are on and we are feeling lucky… 11 come 11! This isn’t beginner’s luck, because we have officially published 50 Wayfind issues! That’s 250 articles, 50 full issues, and 11 years of content from the best thinkers.
WDCast
Disruption is the name of the game these days and it appears that no business or industry is safe. From consumers shifting demands, new competitors popping up on the daily, and those tiny computers in our pocket giving us 24/7 access to all our hearts' desires… times they are a-changing.
Join Lee Peterson, retail veteran and consumer expert, as he discusses super relevant business topics with equally relevant and interesting guests.
Subscribe and listen to WDCast through any of the following providers:
We’ve been talking with the best of the best, so many we lost count!
Check out all of our episodes below.
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Jen Peterson, CEO of Easton Town Center: Back to the Town CenterNovember 16, 2021We invited CEO of Easton Town Center, Jen Peterson, to share how the space has transitioned from a shopping center to a welcoming neighborhood that has something to offer every guest
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Neil Jordan, General Manager of Retail Health Innovation at Microsoft: Microsoft & Healthcare, Say What?!October 5, 2021When you think of Big Tech in healthcare, who comes to mind? Microsoft probably isn’t one of the first contenders on your list, however, this well-known tech company is making great strides in problem solving and innovation within the health care sector.
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Co-founder of Influence Group, Michael Owens: Let’s Talk SpacesSeptember 15, 2021New York native, avid-traveler, co-founder of influence group, and apparently also a natural at podcasting, we introduce to you Michael Owens! Influence group produces invite-only leadership retreats, virtual roundtables and custom content in a variety of industries.
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Chris McFadden, Managing Director of Healthcare at KKR: From “Can We Do This” to “How Do We Do This”September 8, 2021Healthcare is an ever-expanding industry. It’s an evolving market that craves innovation. The industry has shifted from "can we do this" to "how do we do this."
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Meredith Sandland, Restaurant Industry Executive Leader: The Restaurant of the Future is Not (only) a RestaurantJuly 27, 2021It all started with a good business model, some incredible people, and a cheesy gordita crunch. Meredith Sandland began her unexpected entrance into the restaurant industry as an executive at Taco Bell, then transitioned to work for the ghost kitchen role model: Kitchen United.
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Sr. VP of In-Store Environment, Visual Merchandising & House of Sport at DICK’s Sporting Goods, Toni Roeller: Victory in Victor, NY!July 20, 2021The House of Sports – Where DICK’s Sporting Goods turn the “What ifs” into “What is.” What if they have a location that has unique experiences for athletes? What if they have a different service model?
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Speakers
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Dan Stanek
Executive Vice President
As a noted authority in consumer trends and consumer behavior, Dan's areas of expertise include experience strategy, brand strategy, market positioning strategy, consumer insights, and new concept development. Dan has over 30 years of experience in consumer marketing and customer experience innovation for Fortune 500 companies. -
Joanne Heyob
SVP, Operations Strategy & Design
While throughputs, labor assessments and peak capacity are operations-focused terms, as a speaker, Joanne makes operations easy to understand and delivers insights attendees are excited to bring back to their offices. As SVP, Operations Strategy & Design at WD Partners, Joanne brings 20 years of experience rooted in retail and store operations. -
Lee Peterson
EVP, Thought Leadership & Marketing
Lee has more than 30 years of collective experience as a retailer, a strategist, a public speaker and as a leading voice in the future of retail. He brings an innovative approach to modern retail by understanding cultural trends, consumer demographics, and buying behavior across multiple industries.