Creating an Experience Athletes Have Been Dreaming Of
What did we do?
Created a retail ecosystem that if executed by a competitor, would put the current store format out of business
Executed primary research, combined with secondary research, competitive assessments and business insights using a consumer-led approach
Identified unique digital tools to support the customer journey within and outside of the store
Observed and brought to life the best moments of locker rooms, community fields, basketball courts, and baseball diamonds
A kick in the grass, a swing with a bat, a swoosh in the net
Solutions
- Strategy & Insights
- Customer Segmentation
- Research & Insights
- Retail Portfolio Strategy
- Shopper Personas
- Brand Communications & Visual Merchandising
- Marketing Communications
- Visual Merchandising
- Innovation & Experience Design
- 3D Renderings & Animations
- Environments Concept & Schematic Design
- Innovation Workshops & Visioning
- Omni-Experience Strategy & Design
- Operations Strategy & Design
- Equipment & Space Capacity Utilization
- Omnichannel Integration
- Operating Guidelines & SOP Creation
- Operations & Labor Assessment
- Product Flow & Supply Chain Improvements
- Store Planning (FOH & BOH)
- Digital Strategy
- Digital Integration
- 3D Visualization
- 3D Renderings & Animations
- Architecture & Engineering
- Civil Engineering & Site Development Services
- Prototype Architecture
Strategy
Immersed ourselves in the athlete’s mindset and identified pain points along the buying journey
Design
Redefined the essence of sport with authentic, differentiated experiences that challenged traditional ones and raised the bar in sports retail
Operations
Provided BOH solutions that considered key influencers such as cost, safety, and teammate experience
Digital
Created a frictionless customer experience using technologies that emphasize customers' autonomy, education and support
Architecture & Engineering
Provided fully integrated AEC services that resulted in new opportunities for a suite of fulfillment methods as well as a multi-sport outdoor field
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