A Customer First Banking Experience That’s Right on the Money

Huntington

Strategy

Our iterative approach to research allowed us to continually test, learn, and evolve, enabling ongoing learning and real-time customer feedback in a simulated branch experience

Design

Designed 3 branch experiences that were inviting and open while allowing for one-on-one conversations or independent engagement with digital educational tools

Digital

Developed a digital strategy, tools and content to seamlessly support the customer experience with an emphasis on education