Walmart Health – Canada – Case Study

Health+Wellness

A Health Hub That Puts Care at the Heart of Access

What did we do?

Partnered with Walmart to reimagine the retail health experience, designing a centralized, full-service hub that seamlessly integrates healthcare into the everyday shopping journey for Canadian customers.

Seamlessly brought together pharmacy, medical, dental, and vision services within the existing footprint—enhanced by OTC and food-as-medicine offerings that blur the line between retail and care

Developed customer-centric experience strategies based on deep persona research and insight-led workshops

Built a flexible, tech-enabled environment to deliver convenience, education, and ongoing community engagement

Walmart Health in Canada: one-stop care, with a Northern accent

Solutions

Strategy & Insights

Research & Insights

Shopper Personas

Brand Communications & Visual Merchandising

Brand Strategy & Identity

Innovation & Experience Design

3D Renderings & Animations

Environments Concept & Schematic Design

Environments Design Development

Innovation Workshops & Visioning

Operations Strategy & Design

Product Flow & Supply Chain Improvements

Store Planning (FOH & BOH)

Digital Strategy

Brand Communications Strategy

Digital Integration

O2O Assessment & Gap Analysis

Research & Insights

Strategy

Developed a persona-driven experience framework rooted in customer insights and market analysis

Walmart Health - Canada Case Study by WD Partners

Design

Transformed the store layout to centralize care, increase access, and seamlessly integrate health services with the retail experience

Operations

Engineered a new operational model by optimizing space, workflows, and labor deployment across service areas to drive efficiency and cost control

Digital

Embedded interactive tools, mobile support, and AI-powered guidance to create a connected, low-friction health journey

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Learn more about how WD can help innovate and scale your practice and then talk with our Health and Wellness practice leader, Dan Stanek, to get started.