Increasingly, consumers want healthcare providers to offer an experience much more like retail or restaurants, one that recognizes them as savvy consumers who have choices and power. We see a tremendous opportunity.
Dan Stanek
Executive Vice President, WD Partners
WD has a consumer-driven, multi-unit approach to innovate and scale consumer healthcare experiences
Innovation at Scale
At WD Partners, we're versed in industries that have been consumer-focused for decades, and we are bringing that thinking to health-related experiences.
How WD Can Help You Innovate
Utilizing consumer-centered, design thinking methods, understanding consumer needs and mapping ideal omnichannel experiences, we are able to identify key pain points and moments of potential innovation. Our design experts are able to translate these experiences into an elegant and seamless customer journey, and service workflow.
explore how we innovate healthcare
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Pets Are People Too
In the consumer-driven pet care market, the more customer friendly and accessible your practice is, the more you will have people come running to it.Point of View -
The Retail Healthcare Arms Race
Building a Health Ecosystem with the Consumer in MindWayfind -
Founder & CEO of Iora Health: Rushika Fernandopulle: Restoring Humanity to Healthcare
Cramming in patients, barely having time to eat lunch, spending hours at the end of the day writing notes from visits, and so many billing codes. This is not why Rushika Fernandopulle became a doctor.WDCast -
Homing In on Outpatient Health
When you think of healthcare, the first image many have is of a towering hospital. However, fewer hospitals are being built and hospital admissions rates have declined, while outpatient visits have risen dramatically.Point of View -
How to Adapt to a Changing Healthcare Consumer
The way in which healthcare is viewed, sought out, and provided is undergoing a transformation. In fact, healthcare as we know it is changing and evolving to better fit the needs of consumersWayfind -
Growing Up Fast: Telehealth and the New Health Ecosystem
Healthcare has been facing some stark competition over the last decade on account of the increasing popularity of provider alternativesPoint of View -
Healthcare for an Aging America
As one-third of active doctors will be older than 65 in the next decade, a potential shortage of up to 120,000 physicians by 2030 is anticipatedPoint of View -
Health In Motion Network
Reimagined the consumer and provider experience and improved the scalability of their assisted telehealth solutionCase Studies -
Chris McFadden, Managing Director of Healthcare at KKR: From “Can We Do This” to “How Do We Do This”
Healthcare is an ever-expanding industry. It’s an evolving market that craves innovation. The industry has shifted from "can we do this" to "how do we do this."WDCast -
Dental Care Alliance
Create a unified experience across DCA’s 100+ brands including new facilities, renovations, and remodelsCase Studies -
The Retailization of Healthcare: 2022 in Review
When more than 5,000 Americans were asked to grade the U.S. healthcare system overall, 44% of Americans gave the entire system a poor or failing grade. Meanwhile, the wellness market is growing quickly with 50% of consumers reporting wellness as a top priority in their day-to-day lives.Point of View -
Clayton Mitchell, SVP of Real Estate and Facilities at Jefferson Health: Improve Lives While Healthcare Thrives
In this episode, Dan & Mitch open up the conversation to critical, and often overlooked topics in the industry including its changing footprint, rethinking its structure, and how other industries can help inform it.WDCast -
Addressing Inequities in Healthcare
The coronavirus pandemic has exposed a dramatic, but often overlooked, aspect of US healthcare – disparities in care and outcomes across groups based on social, racial, ethnic, economic and environmental characteristics.Point of View -
Primary Pandemonium
While traditional healthcare providers are struggling with a pandemic, a new crop of primary care entrants are sweeping the nation and creating pandemonium!Point of View -
Aramark Healthcare+
Facilitated a strategic process with Aramark stakeholders to reposition the line of business, addressing the new realities in the marketCase Studies -
It’s Time to Reimagine the Dental Experience
It’s time for the dentist’s office to shed the clinical, sterile, intimidating setting and adopt a warm, welcoming, comfortable one.Point of View -
Prime Disruptor: Amazon In Healthcare
With the recent acquisition of One Medical and Iora Health, Amazon seems intent to make their mark on the healthcare industryPoint of View -
Urgent Care: Identity Crisis
After surveying 2,600 consumers between the ages of 18 to 80 about their preferences and usage of different healthcare providers, it became evident that there was a significant contrast between the needs of younger versus older respondentsPoint of View -
WD Partners, Dan Stanek; Healthcare: Who Survives
What does the routine healthcare picture look like today and how different might it look in the future?WDCast -
From Place to People: It’s Time to Reinvent Outpatient Specialty Health
When one thinks of healthcare, the first image many people have is the towering hospital – a landmark in many communities. In fact, that is also the first image many healthcare leaders have too, as it has traditionally been the driver of hospital revenue and profit.Wayfind -
Neil Jordan, General Manager of Retail Health Innovation at Microsoft: Microsoft & Healthcare, Say What?!
When you think of Big Tech in healthcare, who comes to mind? Microsoft probably isn’t one of the first contenders on your list, however, this well-known tech company is making great strides in problem solving and innovation within the health care sector.WDCast -
Brian Standage, CEO of Banner Health Urgent Care Services: Setting Sights on the Triple Aim
Brian has a unique career background, building his foundation in the retail sector before diving deep into the world of healthcare at Banner Health.WDCast
Innovation at Scale
Many health concepts are ready for rapid expansion to achieve growth goals and leverage first mover advantage in a changing health landscape.
How WD Can Help You Scale
Healthcare providers have historically focused on large one-off programs, not multi-unit programs. WD's experience with large multi-unit businesses provides outstanding expertise in the methods and efficiencies of scaling compelling experiences while maintaining the integrity of the design.
explore how we scale healthcare
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Redefining Primary Care
The primary care provider has always been a fixture in the healthcare landscape and the key gateway to services and specialties consumers need to maintain their health and be treated for episodic or chronic conditionsWayfind -
WD Partners, Dan Stanek; Healthcare: Who Survives
What does the routine healthcare picture look like today and how different might it look in the future?WDCast -
Pearle Vision
Provided clearer brand vision for an eye care iconCase Studies -
Retail Clinic: Rise from Obscurity
In a time where convenience and speed reign, many consumers are turning away from the slow-moving processes of primary care physicians (PCPs) and challenging their foothold on routine healthcare.Point of View -
Scaling New Healthcare Concepts When It’s Needed Most
Private equity backed healthcare concepts have a unique opportunity to scalePoint of View -
Primary Pandemonium
While traditional healthcare providers are struggling with a pandemic, a new crop of primary care entrants are sweeping the nation and creating pandemonium!Point of View -
From Place to People: It’s Time to Reinvent Outpatient Specialty Health
When one thinks of healthcare, the first image many people have is the towering hospital – a landmark in many communities. In fact, that is also the first image many healthcare leaders have too, as it has traditionally been the driver of hospital revenue and profit.Wayfind -
CVS
Reinvented categories and changing the game for customersCase Studies -
Scaling for Dental Office Growth
ncreasingly, customers want dental care providers to offer an experience much more like retail, one that recognizes them as savvy consumers who have choices and power.Point of View -
SVP at Walmart Health, Marcus Osborne: Live Better
Almost two years ago Walmart opened its first Walmart Health in Dallas, Georgia. Twenty-four locations later, the retail giant continues to embody the latter half of their company tagline: Save money. Live better.WDCast
We're going through a once-in-a-lifetime change in healthcare… from the physician and administrator as the boss, to the patient as the boss
Dr. Stephen Klasko
CEO, Jefferson Health
If you are looking to innovate or scale your healthcare experience – contact our Health + Wellness practice leader,
Dan Stanek, at dan.stanek@wdpartners.com and connect with him on LinkedIn at linkedin.com/in/stanekdan
More from WD
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HealthWellness
Addressing Inequities in Healthcare
The coronavirus pandemic has exposed a dramatic, but often overlooked, aspect of US healthcare – disparities in care and outcomes across groups based on social, racial, ethnic, economic and environmental characteristics.Point of View -
HealthWellness
From Place to People: It’s Time to Reinvent Outpatient Specialty Health
When one thinks of healthcare, the first image many people have is the towering hospital – a landmark in many communities. In fact, that is also the first image many healthcare leaders have too, as it has traditionally been the driver of hospital revenue and profit.Wayfind -
HealthWellnessIt’s Time to Get Real About Consumerism in Healthcare
But what does "consumerism" really mean in healthcare? It doesn’t mean that the neighborhood doctor's office is suddenly the newest hotspot for Black Friday deals. but it does mean that there's an important shift happening with nomenclature and purpose.Wayfind