Point of View

When you think of healthcare, the first image many have is of a towering hospital. However, fewer hospitals are being built and hospital admissions rates have declined, while outpatient visits have risen dramatically.

While traditional healthcare providers are struggling with a pandemic, a new crop of primary care entrants are sweeping the nation and creating pandemonium!

Recently, 3 story drive-under, AI operated, robot delivery, mega drive-thrus popped up all around the US. At last, some innovation. We think?? But our question (always) is, what does the consumer want from a drive-thru in this age of constant change??

From what we're seeing in our research, humans still love stores. At least some of them, some of the time, and in some of the places. So, not so fast, “New World”, let's not throw stores under the self-driving bus just yet.

Roller hot-dogs, watered down coffee, smokes & bottled cokes. It’s time to reinvent convenience store retailing. There’s plenty of opportunity to step up the c-store game by incorporating e-commerce, elevating food options, and even delivery.

ncreasingly, customers want dental care providers to offer an experience much more like retail, one that recognizes them as savvy consumers who have choices and power.