Point of View

ncreasingly, customers want dental care providers to offer an experience much more like retail, one that recognizes them as savvy consumers who have choices and power.

Robot chefs. AI taking drive-thru orders. Drone delivery. A tech-influenced restaurant industry is no longer a far-off future. It’s here. And it has been brought on by some of the most disruptive industry pressures and changes of our lifetime.

The coronavirus pandemic has exposed a dramatic, but often overlooked, aspect of US healthcare – disparities in care and outcomes across groups based on social, racial, ethnic, economic and environmental characteristics.

The pandemic has been an accelerator, not a disruptor, especially for physical retail and mall stores. Consumers are now less inclined than ever to shop in person, so what comes next?

Electric Vehicles (EVs) are gonna happen, followed by speedy disruption, which will leave many in the rear view mirror

Are “Dark Stores” the store of the future? Our research indicates the answer is an unequivocal sometimes. But for starters, the lexicon is all wrong.