The Retail Healthcare Arms Race

Building a Consumer-Centric Health Ecosystem

The Retail Healthcare Arms Race

Estimated Read Time: 9 Minutes

Explore the potential of CVS, Walgreens, and Amazon, boasting a collective 23,000+ locations. Discover how these industry giants are strategically leveraging their expansive reach, existing foot-traffic, and strong brand recognition to provide a level of access that traditional healthcare providers can only dream about.

This goes well beyond their physical presence. Unsatisfied with a primarily clinic-centered model, leading drugstore chains and major retailers are reshaping healthcare provision. They’re become significant forces in revolutionizing of non-acute healthcare and wellness services, and are ushering in a new era of convenient and accessible care to a huge portion of the US.

Behind the scenes, the acquisitions and market movements of these companies suggest a fierce arms race to establish comprehensive networks of access catering to a variety of non-acute needs. This “holy grail” of access places consumers at the center of a plethora of everyday health services and touchpoint options, while providing easy, tech-enabled tools to remove friction points in the process.

The consumer-driven retail healthcare ecosystem of the future is in development and promises to be an exciting race for consumer trust, ease, and utilization, with the US healthcare system sure to be very different as a result. Download the full PDF to dive into:

  1. The key players in the retail health movement
  2. Comprehensive analysis of strategic maneuvers propelling each player toward a holistic access network for their valued customers customers

Download the complete PDF now and gain insight into the dynamic world of retail health.

About Wayfind

Lost and in need of guidance? That’s why we created Wayfind—the WD blog designed to be your beacon in this rapidly evolving world. In these short, thought-provoking reads, you’ll discover insights into the minds of your consumers and be inspired to go out into the world to create your own extraordinary experiences.

Subscribe to Wayfind

If you liked this, then you'll love our Health + Wellness collection of POVs, thought leadership, and case studies.
Learn more about how WD can help innovate and scale your practice and then talk with our Health and Wellness practice leader, Dan Stanek, to get started.

Back to Wayfind


Subscribe to Wayfind