From Elevating the In-office Experience to Architect of Record
What did we do?
Partnered with this dental support organization with over 330 practices in 20 states
Assessed and recommended improvements for in-office customer experience and operations, including fresh interior designs
Developed customer experience strategies and brand classifications across the portfolio
Serving as architectural partner for ongoing expansion and growth
Sink your teeth into it
- Strategy & Insights
- Research & Insights
- Brand Communications & Visual Merchandising
- Brand Architecture & Positioning
- Innovation & Experience Design
- Concept Tiering Strategy
- Environments Concept & Schematic Design
- Execution
- Line Management & Queueing Systems
- Architecture & Engineering
- Engineering: Civil, Structural, & MEP
- Site Adaptation
Services
Strategy
Conducted in-depth qualitative research on dental experience and mapped consumer journeys to create ideal experience principles and themes
Design
Elevated the design and created a more relaxing, localized, and stress-free experience for office remodels and relocations
Operations
Assessment of existing non-clinical consumer and operational experience and opportunities to standardize the experience across defined practice categories
Architecture & Engineering
Architect of record conducting surveys, design adaptations, architectural drawings and permitting assistance for a scaled execution program in multiple regions, states and markets in conjunction with dentist partners and regional management teams
Learn more about how WD can help innovate and scale your practice here, and then talk with our Health and Wellness practice leader, Dan Stanek, to get started.