Health+Wellness

From Elevating the In-office Experience to Architect of Record

Dental Care Alliance

What did we do?

Partnered with this dental support organization with over 330 practices in 20 states

Assessed and recommended improvements for in-office customer experience and operations, including fresh interior designs

Developed customer experience strategies and brand classifications across the portfolio

Serving as architectural partner for ongoing expansion and growth

Sink your teeth into it


Strategy

Conducted in-depth qualitative research on dental experience and mapped consumer journeys to create ideal experience principles and themes

Design

Elevated the design and created a more relaxing, localized, and stress-free experience for office remodels and relocations

Operations

Assessment of existing non-clinical consumer and operational experience and opportunities to standardize the experience across defined practice categories

Architecture & Engineering

Architect of record conducting surveys, design adaptations, architectural drawings and permitting assistance for a scaled execution program in multiple regions, states and markets in conjunction with dentist partners and regional management teams