In the consumer-driven pet care market, the more customer friendly and accessible your practice is, the more you will have people come running to it. Pet owners are basing who they date, how they work, where they live, how they vacation – all on their pets. In this POV, we look at the disruptors that […]
5 Ways Healthcare is Changing Forever
povPlease use the form below to download the full POV for FREE Here are the 5 ways, but you’ll have to download the PDF for the details: From Doctor to Consumer: 21st Century Healthcare Escape from the Hospital Campus Customer Experience Rules From Sick Care to Well Care No Location, No Worries
Homing In on Outpatient Health
povWhen you think of healthcare, the first image many have is of a towering hospital. However, fewer hospitals are being built and hospital admissions rates have declined, while outpatient visits have risen dramatically. Read about the rise in outpatient specialty health centers and how to approach this growing healthcare model in this POV.
How to Adapt to a Changing Healthcare Consumer
wayfindTechnology has infiltrated every major industry, including healthcare. Traditionally slower to respond to consumer demands, the healthcare industry is now undergoing a significant transformation to better align with the needs of its consumers. Dan Stanek, WD’s Executive Vice President and Health + Wellness subject matter expert, has been talking this talk for the last four […]
From Place to People
wayfindSurging Outpatient Growth When one thinks of healthcare, the first image that comes to mind is the towering hospital, a fixture in countless communities. In fact, that is also the first image many healthcare leaders have too, as it has traditionally been the driver of hospital revenue and profit. Yet, a transformation is underway. While […]
Addressing Healthcare Inequity Through Empathy & Innovation
wayfindThe COVID-19 pandemic has exposed a dramatic, yet often overlooked, issue within the US healthcare system – disparities in care and outcomes based on social, racial, ethnic, economic, and environmental factors. These disparities are deeply rooted in the “social determinants of health,” which play a critical role in influencing an individual’s well-being and health. These […]
Primary Pandemonium
povWhile traditional healthcare providers are struggling with a pandemic, a new crop of primary care entrants are sweeping the nation and creating pandemonium! Read all about the root causes, the players, and the impact in this new WD POV.
Scaling for Dental Office Growth
povIncreasingly, customers want dental care providers to offer an experience much more like retail, one that recognizes them as savvy consumers who have choices and power. We see a tremendous opportunity for dental organizations to bring a retail and consumer-centered approach to the design of healthcare experiences. Click here to download our Scaling for Dental […]
Growing Up Fast: Telehealth and the New Health Ecosystem
povThe global pandemic has left no industry unscathed. Healthcare has been facing some stark competition over the last decade on account of the increasing popularity of provider alternatives. And the growing prominence of digital birthed a third option perfect for the pandemic: telehealth. Download our free POV on the rise of telehealth and how best […]
Urgent Care: Identity Crisis
povAs healthcare begins to deviate from the classic primary care physician (PCP) model, confusion is beginning to arise in regards to which alternative provider will best suit consumers’ needs. Healthcare nomenclature can be ambiguous, and urgent care facilities are going through an identity crisis as the term “urgent” makes consumers believe that they can only […]