Over 20 Years of Partnering to Get More Done

The Home Depot

Strategy

Identified insights about the ways customers shop using the customer journey

The Home Depot Ranked as #3 Good Brand in GBU20 Study

Design

Leveraging design sprints and rapid innovation, we partnered with The Home Depot to update wayfinding and key areas throughout the store to make them even more customer-friendly

We've completed over 2,000 projects with The Home Depot since 1999

Operations

In order to fulfill online order pickup quicker, we streamlined BOPIS and added self-service lockers

Digital

Leveraged technology throughout the store redesign to support labor optimization and shopper empowerment

Architecture & Engineering

Scaled the solutions at 1,200 locations throughout the chain

For three years BOPIS has been the #1 choice for the type of retail innovations customers want from retailers