Operations Strategy & Design
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Bianca Doerschlag
Vice President
Bianca Doerschlag serves as Vice President at WD Partners, bringing a wealth of experience in design and real estate developmentLeadership -
Future of Foodservice: 5 Key Trends Shaping the Dining Experience
Insights from the National Restaurant Association ShowWayfind -
Leveraging AI to Drive Operational Harmony
A Strategic Guide to Integrating AI into Your RestaurantPoint of View -
What Do Consumers Actually Want from the Drive-Thru of the Future?
It’s Much Simpler Than You Might ThinkPoint of View -
Why Dual Branding in QSRs is Making a Comeback
Although dual branding has been around since the 90s, its popularity has wavered in and out. However, what we’ve seen in recent years is that dual branding is making a comeback as an increasingly popular trend.Point of View -
Dine-O-Mite – Time to Blow Up What You Know About Restaurants
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Dine-O-Mite
Time to Blow UP What You Know About RestaurantsPoint of View -
Can Resale Save the Store?
How can a retail trend be so huge but still fly under the opportunity radar?White Paper -
Think Outside the Box
How To Use Your Entire Store as Selling SpacePoint of View -
Don’t Believe the Doubters; Retail is Winning
Reflecting on the last 20+ years, the start of the 21st Century looks like a crisis-to-crisis machine moving at high speed, ripping up the road as it goes. Yet amidst the whirlwind of chaos an unexpected success story has emerged--Retail.Point of View -
Revolutionizing Drive-Thru Excellence: A Deep Dive with WD’s Joanne Heyob
What better way to discuss the latest drive-thru research than to invite the expert herself on to an episode of WDCast?! Drum roll please... we introduce SVP of Operations Strategy & Design at WD, Joanne Heyob.Wayfind -
HealthWellnessPrimary Pandemonium
While traditional healthcare providers are struggling with a pandemic, a new crop of primary care entrants are sweeping the nation and creating pandemonium!Point of View -
Drive-thru Break-Through
Recently, 3 story drive-under, AI operated, robot delivery, mega drive-thrus popped up all around the US. At last, some innovation. We think?? But our question (always) is, what does the consumer want from a drive-thru in this age of constant change??Point of View -
HealthWellnessDental Care Alliance
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Convenience Stores in the Bullseye
Roller hot-dogs, watered down coffee, smokes & bottled cokes. It’s time to reinvent convenience store retailing. There’s plenty of opportunity to step up the c-store game by incorporating e-commerce, elevating food options, and even delivery.Point of View -
Feeding the People: Restaurant Concepts that Drive Consumption
Robot chefs. AI taking drive-thru orders. Drone delivery. A tech-influenced restaurant industry is no longer a far-off future. It’s here. And it has been brought on by some of the most disruptive industry pressures and changes of our lifetime.Point of View -
DICK’S Sporting Goods
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The Emergence of Fast Fill Commerce
Are “Dark Stores” the store of the future? Our research indicates the answer is an unequivocal sometimes. But for starters, the lexicon is all wrong.Point of View -
HealthWellnessScaling New Healthcare Concepts When It’s Needed Most
Private equity backed healthcare concepts have a unique opportunity to scalePoint of View -
Restaurants Rise Again: Time to Embrace a Portfolio Strategy
Every industry has been tested in ways they’ve never seen before and the restaurant industry has felt the brunt of it.Point of View -
The Store of the Future is Not a Store
People don’t have to go to stores anymore, they have to want to go to stores.White Paper -
Reorganize for the 21st Century
Future growth depends on thinking completely differently.Point of View -
Higher Education / Aramark
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Burger King
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Smoothie King
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Zensho / Sukiya
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Joanne Heyob
SVP, Operations Strategy & Design
While throughputs, labor assessments and peak capacity are operations-focused terms, as a speaker, Joanne makes operations easy to understand and delivers insights attendees are excited to bring back to their offices. As SVP, Operations Strategy & Design at WD Partners, Joanne brings 20 years of experience rooted in retail and store operations.Speaker -
HealthWellnessMark Bateman
SVP, Business Development
With over 20 years of business development and consulting experience, Mark works with WD’s clients across their businesses to uncover market opportunities, develop strategy and execute ideas.Leadership -
Joanne Heyob
SVP, Operations Strategy & Design
With a proven track record of driving innovative growth strategies for retail brands, she leads WD’s operations team, which is a key component and differentiator in our end-to-end offeringLeadership -
Jim Brittan
Chief Financial Officer
As the leader of the Finance, Information Technology and Human Resources functions, he focuses on the continuing development of WD’s global finance and administrative function and overall value creationLeadership -
Jen Merkich
SVP, Talent Care
As the VP of Talent Care, Jen oversees a team of professionals to ensure WD Partners is attracting, developing and retaining the best talent to build and strengthen the culture around a common set of core values which gives associates the foundation to learn, grow and succeedLeadership -
Walmart
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Krispy Kreme
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7-Eleven
Repositioned 7-Eleven stores to better capture millennial demographics.Case Study -
Defining the 21st Century Store
The old prototype store model is obsolete. Are you still using this dated approach of one-size fits all? Don’t be stranded with anomaly stores that aren’t scalable.White Paper -
Chris Doerschlag
Chief Executive Officer
Chris Doerschlag is the CEO and owner of WD Partners, a 300+ person global strategic branding and consulting firm with 8 offices in the US and overseasLeadership -
The Home Depot
Leveraged an agile and multi-departmental approach to evolve the in-store experience for professional doers and DIYers alikeCase Study -
Shake Shack
Scaled a national brand at a local level while bringing innovative experiences based on evolving customer demandsCase Study
